Call Handling

We implement AI-enabled software for local service businesses, including systems that answer calls and support follow-up work. Our call-handling service is designed to reduce missed customer inquiries while giving owners a managed system that works alongside their existing operation.

AI phone answering

We set up software that answers every call for your business. The AI phone is configured under your business and forms part of the software system we build, connect, launch, and manage. The AI usage component of our pricing is sized to the volume of calls and tasks handled, so your quote reflects expected usage.

Our implementation includes configuring the tools for your business, connecting the relevant systems, writing the AI scripts, and testing the setup before it goes live. We tailor the system to how your business operates and what customers need when they call.

Along with this, we can also enable texting on your business line so customers can book with you over text without having to be at their phone.

Custom phone flow and escalation

As part of our call-handling implementation, we build a custom phone flow for your business so that certain calls can be answered by a human or escalated based on urgency (for example, an emergency escalation path).

Phone number setup (porting or new number)

We can port in your existing phone number. If you have been using a personal number, we can also get a new business number for you.

Call recording, transcription, and shared user access

Our call-handling setup typically includes call recording and transcription.

We can also set up accounts for any users who use the phone regularly so that they can call back or text customers from a unified business number.

Inquiry and implementation process

We begin with a short conversation (about 20 minutes) to understand how your business works, how customers find you, how they transact, and where your time currently goes. We then show you what we would build and prepare a written quote for the required setup.

The implementation process has four stages:

1. We talk: We learn how customer inquiries currently reach you and what the operation needs.
2. We build: We set up and connect the appropriate tools. You do not need to handle the technical setup.
3. We launch: The system goes live in a few weeks. We test it and confirm that it works with your operating process.
4. We manage: We monitor the system, improve it, handle changes, and send a monthly report on its activity.

Follow-up and connected operations

Our stated AI usage scope includes calls answered, follow-ups sent, and tasks handled. Call handling is part of a broader system that can connect the AI phone with other software used to run the business. The wider operational setup may include scheduling, payroll, and hiring tools, depending on the needs identified during the initial conversation.

We manage the software accounts and vendor connections as part of the ongoing service. The quote separates monthly software subscriptions, the one-time implementation, monthly AI usage, and monthly management. There is no hourly billing, and the full investment is provided before you commit.

Information to confirm for a specific setup

Our public service information confirms AI phone answering, texting on your business line, follow-up activity, tool connections, script configuration, testing, monitoring, and monthly reporting. It does not specify the customer-facing phone number, coverage hours, IVR menu structure, routing or transfer rules, voicemail behavior, website chat, messaging-app support, SMS reminders, call recording, transcription, or analytics dashboard features. Ask us to confirm which of these functions are included in your proposed configuration.

Start a conversation

Book a call at https://curbstreet.build to discuss how inquiries reach your business and what we would build. The introductory conversation has no cost or obligation. We provide a written quote after understanding your operation, with the setup and ongoing components shown separately.